Privacy Policy

Last Updated: January 2025

At Nevicing Mobile Service, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

Request a repair service or book an appointment
Fill out a contact form or inquiry form
Subscribe to our newsletter or promotional communications
Create an account on our website
Interact with us through email, phone, or in person

The personal information we collect may include:

Full name
Email address
Phone number
Mailing address
Device information (make, model, IMEI number)
Payment information (processed securely through third-party payment processors)

1.2 Device Information

When you bring your smartphone for repair, we collect information about your device, including:

Device make, model, and serial number
Operating system version
Device condition and reported issues
Diagnostic information necessary for repair

1.3 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing actions, including:

IP address
Browser type and version
Operating system
Referring website addresses
Pages viewed and time spent on pages
Date and time of visit

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Service Delivery

To provide smartphone repair services
To diagnose and fix device issues
To communicate with you about your repair status
To schedule appointments and manage service requests

2.2 Customer Support

To respond to your inquiries and support requests
To provide technical assistance
To address warranty claims and service issues

2.3 Business Operations

To process payments and maintain financial records
To maintain service records for warranty purposes
To improve our services and customer experience
To conduct market research and analyze service trends

2.4 Marketing and Communications

To send promotional offers and service updates (with your consent)
To notify you about new services or special offers
To send service reminders and maintenance tips

2.5 Legal Compliance

To comply with applicable laws and regulations
To respond to legal requests and prevent fraud
To protect our rights and the rights of our customers

3. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure storage of customer records in password-protected systems
Encryption of sensitive data during transmission
Limited access to personal information by authorized personnel only
Regular security assessments and updates
Secure disposal of customer information when no longer needed

During device repairs, we follow strict protocols to ensure data confidentiality:

Technicians do not access personal data on devices unless explicitly authorized
Devices are stored securely in restricted-access areas
We recommend customers back up and remove sensitive data before repair

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as:

Payment processors
Parts suppliers (only device information, not personal data)
Website hosting and maintenance providers
Email service providers

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

Court orders or legal processes
Government or regulatory requests
Protection of our rights, property, or safety
Prevention of fraud or illegal activities

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

Service records are retained for warranty purposes (typically 6 months to 1 year)
Financial records are retained as required by tax and accounting regulations
Marketing consent records are retained until you withdraw consent
Device diagnostic information is deleted after service completion

6. Your Privacy Rights

Under applicable Indian data protection laws, you have the following rights:

6.1 Access and Correction

You have the right to access your personal information and request corrections if it is inaccurate or incomplete.

6.2 Data Deletion

You may request deletion of your personal information, subject to legal retention requirements.

6.3 Marketing Opt-Out

You can opt out of receiving marketing communications at any time by:

Clicking the unsubscribe link in promotional emails
Contacting us directly at [email protected]
Calling us at +91 98765 43210

6.4 Data Portability

You have the right to request a copy of your personal information in a structured, commonly used format.

6.5 Withdraw Consent

Where we process your personal information based on consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our cookie practices, please refer to our Cookie Policy.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

Posting the updated policy on our website with a new "Last Updated" date
Sending an email notification (if you have provided your email address)
Displaying a prominent notice on our website

Your continued use of our services after such changes constitutes your acceptance of the updated Privacy Policy.

11. International Data Transfers

Your information is primarily stored and processed in India. If we transfer your information outside India, we will ensure appropriate safeguards are in place to protect your personal information in accordance with this Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Nevicing Mobile Service
12 MG Road
Bengaluru, Karnataka
India

Phone: +91 98765 43210
Email: [email protected]

Business Hours:
Monday - Saturday: 10:00 AM - 8:00 PM
Sunday: 11:00 AM - 6:00 PM

13. Compliance with Indian Data Protection Laws

We are committed to complying with applicable Indian data protection laws and regulations, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

We implement reasonable security practices and procedures to protect sensitive personal data or information as required by these regulations.

Your privacy is important to us. If you have any questions or concerns about how we handle your personal information, please don't hesitate to contact us.