Return and Refund Policy

Last Updated: January 2025

At Nevicing Mobile Service, we are committed to providing high-quality smartphone repair services and customer satisfaction. This Return and Refund Policy outlines our warranty coverage, return conditions, and refund procedures for all repair services.

1. Service Warranty

1.1 Warranty Coverage

We stand behind the quality of our work. All repair services performed by Nevicing Mobile Service come with a comprehensive warranty that covers:

• Parts Warranty: Replacement parts are covered against defects in materials and workmanship
• Labor Warranty: Our repair workmanship is guaranteed for the warranty period
• Functionality Warranty: The repaired component will function as intended

1.2 Warranty Duration

Standard warranty periods by service type:

• Screen Replacement: 6 months
• Battery Replacement: 6 months
• Charging Port Repair: 3 months
• Camera Repair: 3 months
• Button Replacement: 3 months
• Water Damage Repair: 1 month (limited warranty)
• Software Services: 30 days
• Other Hardware Repairs: 3-6 months (specified on invoice)

Note: Premium or original parts may come with extended manufacturer warranties. Details will be specified on your service invoice.

1.3 Warranty Terms and Conditions

Our warranty is valid under the following conditions:

• The device has not been tampered with or repaired by any other service provider after our repair
• The device has not been subjected to physical damage, water exposure, or misuse after repair
• Original proof of service (invoice) is presented
• The warranty claim is made within the warranty period
• The issue is related to the specific repair performed, not a pre-existing or new problem
• The device serial number/IMEI matches the one on the service invoice

2. What the Warranty Does NOT Cover

Our warranty does not cover damage or issues caused by:

• Physical Damage: Drops, impacts, cracks, or breaks occurring after repair
• Water or Liquid Damage: Exposure to water, moisture, or other liquids after repair
• Unauthorized Repairs: Repairs or modifications by third parties after our service
• Misuse or Abuse: Improper use, negligence, or accidents
• Normal Wear and Tear: Gradual deterioration from regular use
• Software Issues: Problems caused by software updates, app installations, or malware (unless specifically covered by software service warranty)
• Pre-existing Issues: Problems that existed before our repair but were not addressed
• Cosmetic Damage: Scratches, dents, or discoloration that do not affect functionality
• Compatibility Issues: Problems arising from software or accessory incompatibility
• Battery Performance Degradation: Gradual battery capacity reduction over time (normal behavior for all lithium-ion batteries)

3. Return Conditions

3.1 When Can You Return for Warranty Service?

You may return your device to us for warranty service if:

• The repaired component malfunctions within the warranty period
• The same issue recurs within the warranty period
• A defect in the replacement part becomes apparent
• The repair work was not completed to our quality standards

3.2 Return Process

To initiate a warranty service return:

1. Contact Us: Call +91 98765 43210 or email [email protected] within the warranty period
2. Describe the Issue: Explain the problem you're experiencing in detail
3. Provide Invoice Details: Have your service invoice number ready
4. Bring the Device: Visit our service center with your device and original invoice
5. Inspection: Our technicians will inspect the device to confirm the warranty claim
6. Resolution: If approved, we will repair or replace the component at no charge

3.3 Inspection and Approval

All warranty claims are subject to inspection and approval by our technical team. We will:

• Verify the device identity matches the service record
• Inspect for signs of physical damage, water exposure, or tampering
• Test the device to confirm the reported issue
• Determine if the issue is covered under warranty
• Provide you with a clear explanation of our findings

4. Refund Policy

4.1 When Are Refunds Issued?

Refunds may be issued in the following circumstances:

• Service Not Performed: If we determine that the repair cannot be completed as originally agreed
• Cancellation Before Service: If you cancel your repair request before work begins
• Failed Repair Attempts: If we make multiple unsuccessful attempts to fix the same issue under warranty
• Significant Delay: If we cannot complete the repair within a reasonable timeframe and you choose to cancel
• Incorrect Diagnosis: If the original diagnosis was incorrect and the quoted repair is not needed

4.2 Refund Conditions

• Refund requests must be made within 7 days of service completion
• The device must be returned in the same condition it was received (if a refund is requested after service)
• Original payment receipt must be provided
• Refunds are processed using the original payment method

4.3 Partial Refunds

Partial refunds may be issued when:

• Only certain aspects of a multi-part repair need to be refunded
• Diagnostic fees are non-refundable but service fees are refunded
• Parts have been installed but do not meet quality standards

4.4 Non-Refundable Fees

The following are typically non-refundable:

• Diagnostic Fees: Charged when diagnostic work has been completed (may be waived at our discretion)
• Parts Costs: If parts have been specifically ordered for your device and are non-returnable
• Completed Services: Services that have been successfully completed and accepted by the customer
• Software Services: Once software work has been performed and data has been modified

4.5 Refund Processing Time

Once a refund is approved:

• Cash Payments: Immediate cash refund at our service center
• Card Payments: 5-10 business days to reflect in your account
• Digital Payments (UPI, etc.): 3-7 business days

5. No-Fix, No-Fee Policy

For certain complex repairs (water damage, motherboard issues, etc.), we operate on a "No-Fix, No-Fee" basis:

• We perform diagnostic testing and attempt repair
• If we cannot fix the issue, you are not charged for the repair attempt
• A nominal diagnostic fee may apply (typically ₹200-500, waived in many cases)
• Any parts required for testing are charged separately

6. Customer Satisfaction Guarantee

We are committed to your complete satisfaction. If you are not satisfied with our service:

• Within 48 Hours: Contact us immediately if you notice any issues with the repair
• Re-service: We will re-examine and re-service your device at no additional charge
• Escalation: If the issue persists, we will escalate to our senior technicians
• Alternative Solution: If we cannot resolve the issue, we will work with you to find an acceptable solution

7. Exclusions and Limitations

7.1 Data Loss

We are not responsible for any data loss during repairs. We strongly recommend backing up all data before bringing your device for service. While we take precautions to preserve data, some repairs may require data deletion.

7.2 Device Value

Our maximum liability is limited to the actual cost of the repair service provided. We are not liable for the full value of the device or any consequential damages.

7.3 Third-Party Accessories

We are not responsible for third-party cases, screen protectors, or accessories attached to your device. Please remove all accessories before service.

7.4 Lost or Stolen Devices

While we take security seriously, we recommend removing SIM cards and memory cards before service. We are not liable for lost or stolen devices while in our possession, though we maintain insurance for such rare events.

8. How to Make a Warranty Claim

Step-by-Step Process:

1. Contact Us Promptly: Report issues as soon as you notice them
2. Gather Documentation: Have your service invoice and device ready
3. Visit or Call: Bring your device to our service center or call to arrange service
4. Inspection: Allow our technicians to inspect the device
5. Approval/Denial: Receive a clear explanation of warranty coverage determination
6. Resolution: If approved, repair is completed at no charge; if denied, we explain why and provide options

9. Dispute Resolution

If you disagree with a warranty or refund decision:

• Request to speak with a supervisor or manager
• Provide additional documentation or evidence to support your claim
• We will review your case and provide a final decision within 2-3 business days
• All decisions are made fairly and in accordance with this policy

10. Contact Us

For warranty claims, refund requests, or questions about this policy, please contact us:

Nevicing Mobile Service
12 MG Road
Bengaluru, Karnataka
India

Phone: +91 98765 43210
Email: [email protected]

Business Hours:
Monday - Saturday: 10:00 AM - 8:00 PM
Sunday: 11:00 AM - 6:00 PM

11. Policy Updates

We reserve the right to update this Return and Refund Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. The policy in effect at the time of your service will govern that specific transaction.